Terms of Use

These terms apply when you use Azmar Quest for Amazon Alexa (the "skill"). By enabling the skill or by playing it, you agree to them. How we handle your data is explained in the Alexa Privacy Policy. We wrote these terms in plain words on purpose: if something is not clear, write to us.

In short

• Free to play. The whole story is free. Gold packs and treasure packs are optional, and everything they contain can also be earned by playing.
• Amazon sells the packs. Alexa tells you the price, and Amazon handles payment, receipts and refunds under Amazon's terms. We never see your payment details.
• Your save is kept so you can continue later. Say "delete my data" to delete it.
• Virtual items stay in the game. Gold and treasures are not money, have no value outside the skill and cannot be transferred.
• Not for children under 13. If you are under 18, play with the permission of the adult who owns the Amazon account.
• Italian law applies, without taking away the consumer protections of the country where you live.
• Questions? Write to contact@sevanstudio.eu.

Table of contents

Who we are

Azmar Quest for Alexa is published by Sevan Soukiassian (Sevan Studio), Viale Repubblica 160, 33077 Sacile (PN), Italy, VAT IT01975920933. Email: contact@sevanstudio.eu. The skill is made by one person, so this is also the person who reads your messages.

What Azmar Quest for Alexa is

Azmar Quest for Alexa is a voice role-playing game: a fantasy story that you play by talking to Alexa. You create a hero, make choices, fight, and your game is saved after every turn. It is a single-player game: nothing you say or do in it is shown to other players.

Nothing is installed on your device. The skill runs on Amazon's servers, and you reach it through an Alexa device or the Alexa app. It speaks English (United States, United Kingdom, Canada, Australia and India) and Italian.

The skill is free. Gold packs and treasure packs are offered as optional in-skill purchases (see In-skill purchases). The whole story, and every item in the game, can be reached without paying.

Your Amazon account and Alexa's terms

You play through your Amazon account and an Alexa device or app. Amazon's Alexa Terms of Use and Conditions of Use, which you accepted when you opened your account, apply to Alexa itself, to your account and to purchases made through Alexa. You can read them in the Alexa app and on Amazon's website. These terms add to them and cover only our skill.

Amazon is not responsible for the skill or for its content. We are not responsible for Alexa, for your Amazon account or for your device.

Age

Azmar Quest is a fantasy adventure with combat, without gore. It is not made for children under 13 and it is not a kids skill. Amazon's conditions of use allow people under 18 to use Amazon services only with the involvement of a parent or guardian, so if you are under 18, play with the permission of the adult who owns the Amazon account. That adult is responsible for purchases made on the account. Amazon offers settings in the Alexa app to control voice purchasing.

The game and your saves

The skill keeps one saved game for your Amazon account, so you can stop and continue later. It is saved after every turn, under the code that Amazon assigns to your account for this skill.

• Deleting your save. Say "delete my data" (in Italian, "cancella i miei dati") and confirm. The skill then deletes everything it keeps about you. The next time you open the skill, you start with a new hero. Packs that Amazon still counts as active on your account are credited again to that new hero.
• Starting over. Say "start over" and confirm to erase your current hero and begin a new game. This erases the hero's progress, items and Gold. Packs that Amazon still counts as active on your account are credited again to the new hero the next time you open the skill.
• Stopping. You can stop at any time by disabling the skill in the Alexa app. If you also want your save removed, say "delete my data" first, because disabling alone keeps it.
• Disabling the skill. If you disable the skill, Amazon tells us whether the code of your account will stay the same. For a skill with purchases Amazon normally keeps it, so we keep your save and you find it again when you enable the skill. If Amazon tells us that the code will change, we delete the save at that moment.
• Updates. We update the skill from time to time. An update may change the story, the balance of the game, or the way saves are stored. We try to carry your progress over, but we cannot promise that every save survives every update.

In-skill purchases

The skill offers Gold packs and treasure packs. They are optional consumables: a Gold pack adds Gold to your purse at once, and a treasure pack opens treasure chests at once. Say "what can I buy" to hear what is on offer.

• Sold by Amazon. The packs are sold by Amazon under Amazon's terms, using the payment method of your Amazon account. Alexa tells you the price and asks you to confirm before any purchase. We never state prices ourselves, and we receive no payment data: we only learn that Amazon has granted a pack to your account.
• Where they are sold. The packs are sold only in the Amazon stores where we have listed them (today the United States, the United Kingdom, Germany, Italy and Canada). In other places the skill tells you that purchases are not set up.
• Everything can be earned. Everything the packs contain can also be earned by playing. We do not sell anything that makes you stronger than a player who does not pay: Gold buys the same potions, gear and skill ranks that earned Gold buys, and no part of the story is locked behind a purchase.
• Virtual items. Gold, treasures and every other item in the game are a license to use them inside the skill. They are not money, they have no value outside the game, they cannot be transferred to another account, exchanged or sold, and they are erased together with your hero if you delete your data or start over (packs that Amazon still counts as active are credited again at the next launch).
• Refunds and cancellations. Refunds are decided and handled by Amazon, not by us. Say "refund" followed by the pack name and the skill hands you over to Alexa, or contact Amazon Customer Service. We cannot refund you directly, and we do not decide whether a refund is given. After a refund, Amazon no longer counts the pack as yours, and we record that. Today the skill does not take back Gold or chests you already received. If we ever change this, only Gold that came from packs could be reduced, never Gold you earned by playing, and we would say so on this page first.
• If a purchase went wrong, for example Alexa confirmed it but the Gold did not arrive, open the skill again first: it checks your purchases with Amazon every time it starts. If the problem continues, write to us.
• Your consumer rights for digital content bought from Amazon, including any right of withdrawal, are those set out in Amazon's terms and in the law of the country where you live. Amazon, as the seller, gives you the information and asks for the confirmations that the law requires at the moment of purchase; we do not take part in that step.

Your data

What the skill stores, where, for how long, and how to delete it is explained in the Alexa Privacy Policy. In short: one saved game per Amazon account, kept on Amazon's servers until you delete it by saying "delete my data".

Using the skill properly

You agree not to:

• use scripts, bots or other automated tools to play or to send requests to the skill;
• try to break, overload or interfere with the skill or with the systems it runs on;
• try to reach, read or change the saved game or data of any other user;
• reverse engineer, copy or reuse the skill's service, content or voice interaction outside Alexa;
• use the skill in a way that breaks the law or Amazon's rules for Alexa.

If you do, we may delete your save and ask Amazon to act under its own rules.

What belongs to whom

Azmar Quest, its world, story, characters, names, texts and artwork belong to Sevan Studio (Sevan Soukiassian) and are protected by copyright and other intellectual property laws. You get a personal, non-exclusive and non-transferable right to play the skill for your own entertainment. You may not copy, sell, rent, change or make derivative works from the skill or its content.

The sound effects in the skill come from the Alexa Sound Library and belong to Amazon, and Alexa's voice is Amazon's. The name you give your hero is used only to address your hero in your own game.

Availability and changes to the skill

We may change, improve, suspend or end the skill, or any part of it, at any time: for example to fix problems, to update the story, or because Amazon changes what skills can do. We do not promise that the skill is always available, that it works on every Alexa device, or that it is offered in every country or language. If we decide to stop the skill, we will say so on this website in advance whenever we can.

Packs are consumed when Alexa grants them: the Gold or the chests go into your game at once. Gold still in your purse when the skill ends has no money value and cannot be refunded by us.

Liability

We provide the skill free of charge and work to keep it running well, but we cannot promise that it is always available, that it is free of errors, or that every save survives every update. Understanding what you say is Alexa's job, not ours, so we cannot promise that Alexa always understands you. To the extent the law allows, we are not liable for losses that come from the skill not being available, from a lost or reset save, or from Alexa not understanding a command.

Nothing in these terms limits or excludes our liability where the law does not allow it, for example for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer, including your rights about digital content and about products under the law of the country where you live.

Governing law and consumer protection

These terms are governed by the laws of Italy. If you are a consumer resident in the European Union, this choice does not deprive you of the protection of the mandatory rules of the country where you live, and you may bring a claim before the courts of that country.

If you live in Italy, the Italian Consumer Code (Codice del Consumo, Legislative Decree 206/2005) applies, and the competent court is the court of the place where you live. If you have a problem, write to us first: most problems can be solved by email. Consumers in the European Union may also use the consumer mediation bodies of their country.

Changes to these terms

When we change these terms we update the date at the top of this page. If a change matters for you, for example a change to purchases or to how saves are kept, we will also say so on this website.

Contact

For any question about these terms, write to contact@sevanstudio.eu, in English or Italian. Our postal address is in the Who we are section, and more ways to reach us are on the Contact page.

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